What do you think you need to know to plan stronger to increase valuable interactions with customers, employees, and partners? 

As to drive sales, create stronger collaborations, and quickly see a better ROI while building deeper loyalty, creating higher customer satisfaction levels is imperative.

To drive engagement not only now but for years to come, you have to have real information. NextBee’s robust system logs all the historical data a brand will need. We capture everything from social shares to sales to referrals and so much.

We at NextBee have led the way in transforming engagement programs into complete community engagement engines. Here are those insights below: 

BUSINESS REPORTS –

Let’s look at some of the reports and analytics you have quick access to via our easy to use Admin Dashboard. 

Transaction Reports – NextBee’s transaction reports enable you to view a list of your transactions based on date range, source, and type of transaction. 

Reward Points Report –This report contains the details of Cash Rewards, Gift Card Rewards, Mail-in Rewards, and Contest Winners for the users of your engagement program. 

Claimed Rewards Report –This report has the details of Purchases, Referrals, Upsell, and Engagement for your engagement program’s users. 

Activity Report – Need to know the details of your Engagements? This report details Social Follows, Onsite, Sales, Contest, and Social Posts for your engagement program users. 

Promotions Report Want a quick look at the offers and messages for the users of your engagement program? It is the report with all of those details.

USER REPORTS – 

NextBee’s user reports enable you to view what users are doing and motivate them based on date range, source, and type of engagement. 

Reward Recipients

With this report, clients can see all the details of who is the recipient of redeemable rewards and which rewards are awaiting fulfillment. 

Points Recipients

Keeping an eye on which users have earned points and which ones haven’t is easy with this report. It’s a great way to know who is engaged and who needs some attention.  

Active Users

This report is the list consists of participating customers in the program. It’s a great way to target users that have gone dormant to find out why and then use their feedback to adjust your efforts. 

Invited Users Report

Knowing who has been invited but hasn’t converted into an Active User is vital for keeping a program going. With this report, you can also see who your top brand ambassadors are to reward them.

Member Profiles

With this report, you’ll have access to client profiles that can be edited and updated as needed. 

Member Segments

The ability to segment users is paramount to a successful engagement program. With this report, you can see who is segmented where and by what values. Then, if needed, you can use the data to look at micro-patterns and adjust the segmentations. 

CUSTOMER REPORTS – 

NextBee’s standard reporting is intense and thorough, but you may occasionally need to look at custom metrics for your particular engagement goals. 

Your dedicated account manager can help you create these reports if required and then set them up for automatically generating to whoever needs to see them. You have total control and flexibility. 

Compare Activity Report

Who also performed a second activity knowing which members have performed an initial activity and who has gone on to complete a second activity is essential so you can compare what’s working and what’s not and quickly adjust if needed. 

Activities Stats Report

Not only is it essential to know who completed the initial activities of a campaign, but it’s also vital to see the count of all the activities that have been performed. 

You may find some activities are stalling the program while others are propelling it. 

Activity Type Stats Report

Once you know the number of activities performed, you can use this report to move to the next step of stats – gathering the count of activities performed by activity type (referrals, social shares, etc.) 

Activities Numeric Sum Report

This report provides the total sum of all the various activities that have been performed by users. 

Conclusion

NextBee’s engagement platform bridges the gap between design, interaction, and results. It gives you the ability to customize your engagement strategies. 

The platform provides the most robust analytics and reporting to sustain engagement and optimize program results to the fullest. 

It results in more sales, stronger collaborations, better ROI, deeper overall user loyalty, higher user satisfaction levels, and more.

As you can tell by now, this is where NextBee excels. Our dedicated Account Managers help you organize, develop, and implement a complete community engagement strategy. 

Our dedicated team members work to ensure you’re using the best practices for your program’s success. It allows you to maximize your marketing efforts, drive engagements, and experience tangible results. 

To know more in detail, contact our marketing specialists and book a free demo.