Have you ever realized why companies nowadays are giving extra attention to their employees equal to customers? What could be the probable reason behind this strategy of keeping employees happy as much as they can? The reasons are pretty simple and we will explore that further in this article.  

Nowadays, many businesses are taking audacious steps to keep their employees engaged and happy. And, organizations operating call centers are one of them who are in the race to develop different strategies of employee engagement. To be precise, one research has been found and the survey says, that happy employees are more productive at the workplace. 

Call center employees especially the calling executives usually start to take up their jobs monotonously because of the same routine of making or receiving calls. So, it becomes necessary to boost up their self-confidence and attract them with rewards and incentives. 

Understandably, call center employees are one of the strongest pillars who represents the company and interact with the customers. To keep call center employees fully motivated, they must be rewarded periodically and should be enticed with employee engagement activities. 

Many companies already treat their employees with special lunch and dinner sessions, a treat of pizzas, or other gift coupons, sometimes. But, does this really motivate the employees’ morale and keep them going in their job role? The answer is perplexed and comes in a mix of emotions because it demands something extra to do so. 

There are certain call center rewards programs and incentive solutions that can be proven helpful to keep the employees happy, engaged, and motivated. 

Let us explore more of it and see what can be offered to call center employees so that they remain loyal and motivated to their respective roles.  

• Preferential leave scheduling

Although it is challenging to keep all employees happy in any workplace, however, a few small tactics can really help a lot. 

What an employee values more than money (if to be correct) should be time and allowance to take leave as and when required. 

For almost all call center employees, the most valuable would be if they would be given a chance to schedule their leaves and manage shifts hassle-free. 

It will surely allow them to provide quality work and who knows if they are the ones who would get the company on the top in the next quarter. 

• Recognition on the ‘Wall of Fame’ board

Every employee values when he or she gets recognition from their manager or from the top-level management. 

Certainly, employees are expected to perform overwhelmingly especially the outbound call center agents, who have to have crack leads and get more customers in. 

On the contrary, a pizza treat or an email of praise won’t be sufficient for sure. One of the finest rewards is when you can go far to make it even more interesting by placing an employee’s photograph on the noticeboard of ‘Wall of Fame’. 

Small prizes every often are enjoyable and fun of course, but the feeling of admiration and being recognized for the performance on a company level by your manager is exceptional. 

What a more rewarding announcement could be for an employee other than this!

• Offering personalized items

Personalized items always make an individual feel a part of it that has come in way of an item be it a photograph of old memories, or something that looks attachable to one’s emotion et cetera. 

Personalized items act as an added advantage of making the employee feel that he or she is a very important part of this workplace environment. 

The best is to offer a personalized item of decoration, a subway menu coupon, a movie gift voucher or a mug with a company logo and a picture of the employee are some of the ideal ideas to reward your employee for his or her work.  

• Teamwork rewards

Undoubtedly, motivating employees under the call center rewards program scheme could not necessarily be for individuals, but rewarding them for teamwork performance is also one of the best ideas.  

Inspire your employees to achieve the goals together and set desired targets to accomplish. Along with that, you need to set a key performance indicator (KPI) and monitor the performance of employees and set a call center incentive solution to reward each and everyone for their teamwork. 

After that, a well-designed reward program full of perks, personal conveniences, etc. can be enjoyed together within the team as a result of achieving the set targets. This could be an official or unofficial party, casual Friday night outing, a group outing on a workday after working hours. 

Such type of small reward programs also motivates the team as well as on the individual level along with building personal connections within the team. 

•  Perks and small goodies of convenience 

Ever you thought why small surprises bring a glint of a positive attitude on everyone’s face? Needless to say, something you never thought of receiving and suddenly you come across something that matters to you surely fills you with optimism.  

Similarly, employees’ day can be made remarkable by offering them small yet engaging rewards on their performance which could be essential for them in day to day life. For instance, they can be given a voucher for free car parking in mega mart malls or reserved window seats in flights. 

Moreover, you can allow them to have a lunch break or snacks break during work. It will surely help them to control stress sometimes and make them productive at work even more than before. 

Such small yet interesting goodies or perks of convenience can make an employee feel motivated for his or her work and stay committed to their job responsibilities. 

Conclusion 

As employees are always expected to perform extraordinarily, and in return employees also expect recognition and rewards for the performance from the employer. That’s the reason why the reward programs are always designed keeping in mind to drive the motivation level and fill the employee with self-confidence. If you want rewards to work genuinely, design one-of-its-kind that just do not act lackadaisical.  

To make your reward program actually work for your employees, Nextbee designs a custom-made call center reward program solution that is effective for the employees.

Nextbee offers unique and tailored reward program solutions to help companies to drive results-oriented sales. We at Nextbee deploy CX360 methodology to help many small and big-sized companies that allow them to get benefitted from the specially designed rewards program.    

To know more about the call center gamification software and reward program solution, contact our sales experts today!