Start Your Growth
Implement Patient Loyalty Program For Your Healthcare Organization

Brett Tadlock

VP of Customer Engagement

Schedule Free Consultation

patient and healthcare loyalty
  • If you are in the Healthcare domain, your Patients are always your most significant assets.

    There are three critical elements of a healthcare practice – Leads, Patients, and Appointments. Should you want to establish a reliable and profitable medical practice, you must engage your patients at every touch points.

    Many healthcare businesses focus on new lead acquisition but sometimes ignore patient retention. Acquiring new leads is certainly a good venture, but retaining existing patients is quintessential for the business.

    The power of a loyal patient base is huge, and retaining your patients should be the prime concern of your medical practice.

    Now, to make your normal customers into loyal customers – what do you need to do?

    Implementing a Patient Loyalty Program would be the correct choice. With a Patient Loyalty Program, you can boost customer retention, increase sales, and thereby achieve your business goals.

    Let’s discuss some common questions and answers regarding implementing a patient loyalty program in your healthcare organization.

    What are the key factors that drive patient loyalty in the healthcare domain?

    When considering healthcare loyalty program, patient retention and transforming patients into loyal customers is regarded as a challenge. To make your healthcare practice booming, it is important to retain patients, increase sales, make profits, and generate more revenues.

    There are several aspects that contribute to drive patient loyalty and help the organization to grow. The key factors that drive patient loyalty are:

    – Skill and Quality service
    – Rewards and Incentives
    – The reputation of a brand
    – Timely Response
    – Proper Medication

    What are the parameters that need to be considered for making the Patient Loyalty program a success?

    Nowadays, Healthcare brands are using a loyalty program to retain customers and enhance profits.
    Patient Loyalty with a successful Healthcare Program prosper in their businesses as they follow certain parameters like:

    – Building a vision for patient service
    – Taking response and medication
    – Rewards and Incentives
    – Making sure that treatments became easy and convenient.
    – Customer service as a priority
    – Proper coordination among doctors, nurse, and hospital staff

    Can all patients come under the Patient Loyalty Program?

    Acquiring new patients is a challenge for healthcare organizations, but the greater challenge is retaining the patients. Offering quality medication along with rewards should be a continuous effort to build faith and trust among patients.

    All patients can come under patient loyalty program if your strategies are implemented in the right way.

    – Consider patients feedback
    – Understand users’ needs
    – Continuous engagement
    – Offer rewards and Perks
    – Always deal right
    – Offer VIP rewards
    – Build up your brand

    Things to do to boost and market Patient Loyalty in the healthcare industry

    Patient loyalty program serves as one of the important factors that get you profit. But it is difficult to maintain high levels of patient loyalty in this competitive market; as there is an increase in the medication price, quality of care, insurance issues, and other factors.

    To boost patient loyalty in the healthcare industry, you can abide by the following aspects:
    – Understand the concept of marketing
    – Let consumers know what you are doing
    – Getting Patient reviews
    – Social media and monitoring
    – Get Customer feedback
    – Build your Brand

    How healthcare organizations are benefitted from a patient loyalty program?

    These days, healthcare organizations are focusing more on loyalty programs and customer service. The reason behind is that existing customers (patients in this case) become much effective rather than recruiting new ones. Many patients build a bond of trust withan organization that offers desired perks and facilities. Moreover, the loyalty program also offers new patients and referrals to get services.

    Healthcare departments get benefited from loyalty programs as they help in:

    – Patient Engagement
    – Profitability
    – Patient Referrals
    – Reputation and Goodwill
    – Patient Retention
    – Cost Effective system

    What VIP benefits can be allotted to patients in the healthcare industry?

    In the healthcare industry, a loyalty program can benefit both the customer as well as the healthcare businesses. There are patients who often visit your practice and take service regularly. Also, there are some patients who have immense faith on your organization. They are your VIP customers.

    The VIP benefits that can be allotted to patients are:

    – Managing services are loved by employees
    – Manage the health by providing required resources
    – Offer Custom on-site care
    – Best Amenities to users
    – Providing Virtual care is a necessity


    Patient Loyalty Program Software – NextBee develops a robust patient loyalty program for various healthcare organizations. The solution is customizable, scalable, and easy to use. It can engage customers or patients at every touchpoint and thereby increase customer loyalty and retention. If you are operating in the healthcare domain, feel to contact NextBee in order to implement a top-class patient loyalty program for your business.