That's what Terri Maldonado wanted customers to perceive. She started out as the only agent in 1998 and now has many other agents or "ambassadors" as she likes to call them, working with her. Maldonado maintains that the travel agency is much more productive with the OnlineAgency affiliation. What used to take her a day to do with updating her website, now takes very little time with the content management system.
Quotes are responded to immediately, or if after hours, first thing the next business day. Promotions and travel agency news are easily updated. The agency is saved time and that time saved translates to spending more time with each client, essential for a 100 percent online travel agency.
Here you can read a brief interview with Teri Maldonado -
