Reward Redemption Options from NextBee Provide Flexibility to Match Your Program’s Requirement at Every Stage

Apr 23 2014

Options make life sweeter, easier and exciting. Imagine being able to choose from a plenty of options to suit your need. That’s power. NextBee’s reward program software gives you that special power to build exciting rewards and change reward redemption options for your customers when they buy your products.

NextBee gives your customers more than one way to redeem rewards. Wonder why your customers would need more than one way to redeem reward points? Your customers belong to different backgrounds and have different needs. Their preferences, usually, are varied. It may not be enough to offer reward points and letting them redeem them through one way over and over again. It may not excite them if it does not match their needs.

Every program should offer different rewards as it progresses. At NextBee, we understand that letting your customer use rewards to match their requirement heightens their shopping experience, and so our reward program software makes it easy for you to match your customers’ expectations.

NextBee’s referral and loyalty reward programs are built around key motivators for program participants. Users can easily send referrals invitations on social media through on-site social sharing widgets, or send email referral invitations. To further customer engagement, you can develop your own combination of rewards at different program stages.

These are some reward redemption options that you can offer to your customers:

1. Reward- Merchant Gift Card

     Data Source- Manual Batches of 10k cards

 2. Reward- Unique Links to redeem gift cards

     Data Source- API end point on merchant server that accepts email and gift card amount as parameters

3. Reward-  Service Credit

     Data Source – Batch file from NextBee that lists member information and service credit due

4. Reward- Store cards

     Data Source- Data pull from merchant cart for redeemed credits in NextBee system

5. Reward- Shop with points

     Data Source- Dedicated e-commerce portal where users shop with points (nextbee posts store credits for users in this store)

6. Reward- Shopping cart credit

     Data Source- Real time client side call to fetch user’s credit in NextBee system (SSO setup required)

 What do your customers prefer- an instant discount on current purchase or a reward points credits to gain bigger discount on a product they would like to buy in future? Understand their needs through a detailed analysis of their preferences and offer just that. The options do not end here. You can encourage your customers to purchase frequently to gain enough points so they can shop with the points they have earned. With such reward redemption options, the opportunity to create separate exciting rewards at different stages of your program is nearly endless.

With such flexibility, NexBee’s reward redemption options create a profitable program that helps you understand your customers’ requirement and deliver excitement. Do more with greater reward redemption options from NextBee. Make the most out of your rewards program.

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NextBee Releases Press Release on Its Customer Advocacy Program and How It Drives Customer Engagement on Social Media

Apr 21 2014

In a recent press release on its Customer Advocacy Program, NextBee brought out its benefits in detail, explaining to people how its customer advocacy solutions for small and large businesses tap the social media potential to employ brand advocates who converse, promote and attract customers on behalf of brands. The press release highlighted NextBee’s unique PACE methodology, based on the best practices to give brands more opportunities to build personal relations with customers, and the ability to adapt to the changing needs of the program and customers. The methodology has an emphasis on offering full control over your program despite the flexibility it offers. Your program stays exciting all the time. This is what PACE stands for;Personal, Adaptive, Controlled, Exciting. This pretty much sums up how the PACE methodology offers you highly potent customer advocacy solutions.

NextBee’s customer advocacy program is a sure shot way to increase your brand following and generate greater customer engagement. Many brands have successfully converted their loyal customers into active brand advocates. All brands have this same opportunity, by making a powerful impact through a PACE-powered customer advocacy program, offered by NextBee.

Happy customers hold the greatest possibility to be your brand advocates. The program lets you spot your most active customers andemploys them as your brand advocates by motivating them through exciting rewards. These rewards produce more participation in your program. You are more likely to see your customers liking, retweeting, sharing your updates and inspiring others, thereby spreading awareness on your behalf.

The program also lets you create exciting contests and games that bring an increased level of participation from users and keep them engaged for a long time. The longer they stay with you, more the opportunities you have to make them purchase frequently. The ideais to create a large numberof sharable activities that inspire customers to act repeatedly and build engagement over a period of time. In addition, on-site widgets allow users to share your updates on products and offers through almost any social media website. It becomes easier for customers to share the activities they enjoywith their friends and family. When they share your brand, you gain an increase of attention among networks you could never reach before. This builds your foundation for success.

However, to create a program that gets you results more quickly, sharing is not the only action that should be required. The ability to make changes to the program as it progresses makes NextBee’s program one of the best customer advocacy solutions available. You can easily adjust rewards according to the changing needs of the customers at different stages. This brings you in line with your customers’ expectations and makes it easier for you to deliver the same. When your goals match, results flood in faster.

As a brand, you need to have a holistic view of every activity of your customers. The program gives valuable insights to customer activity, letting you create segments of users and channel sales. You have nearly every aspect of the program under your control. Stay alert,evaluate your customers’ preferences and activity at different stages of the program, and you are already on your way to creating huge awareness through a perfectly tailored customer advocacy program.

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